Gerber Collision And Glass Reviews

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Poor workmanship and Use of Vehicle Without Permission

A deer hit the side of my vehicle. Insurance company offered Gerber as an approved vendor. I filled the tank of the vehicle with gas and dropped the vehicle off at Gerber (I used a gas card so I have a receipt). Didn't get the vehicle back for 30 days. Some damage was not repaired, things were not aligned, driver window used to raise and lower with a touch but no longer does.When I got the vehicle back, it had less than 1/2 tank. Gerber claims they only put a mile on the car. So either the gasoline evaporated mysteriously or someone was using my vehicle while I was standing in the rain waiting for a bus!

User's recommendation: Avoid.

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ID
#2919913 Review #2919913 is a subjective opinion of poster.
Location
Cleveland, Ohio
Loss
$20
Preferred solution
I want to save another consumer from this place. Your insurance company will not advocate for you. I have State Farm and they basically brushed off my complaints.

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New Reviewer

Poor workmanship and use of vehicle without permission

Deer crashed into side of vehicle. Filled the vehicle with gasoline (I used a gas card, so I have a receipt) and dropped it off. Didn't get vehicle back for 30 days. Ran out of insurance allowance on rental car. When I got the car back, the tank had less than 1/2 tank yet Gerber marked they had only put a mile on the odometer. While I waited for a bus in the rain, someone was putting about 160 miles on my car. The workmanship is horrible. Some of the damage was never repaired, things don't align and my driver window which once lowered and raised with just a touch no longer works that way. If you have to use this place, take a pic of your odometer and gas gauge and carry an umbrella because you will be walking or riding a bus

User's recommendation: Avoid.

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ID
#2919894 Review #2919894 is a subjective opinion of poster.
Location
Cleveland, Ohio
Preferred solution
I just want to make sure no one else takes their vehicle to this place. Your insurance company will not advocate for you. Whatever happens, you are stuck with it.

Worse service

I had the worst experience at Gerber Auto in Oshkosh Wisconsin. I was told my car would be done in 13-15 days and it took 31 days and this was not because they were waiting on parts they neglected to start working on my vehicle when the parts arrived. They kept giving me excuse after excuse event stating the technician working in my vehicle had a lot of funerals to go to in last last few weeks. They only started work on my vehicle when I went into the shop and wanted to look at their work. Then it was a miracle what they told me was the quarter panel takes a long time. But after my visit on a Thursday they had everything on by that following Monday. The work they did was great but I could have done with the truth. I also now have to take it back in as a part on the door is broken on the inside.

User's recommendation: Go somewhere else.

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ID
#2916713 Review #2916713 is a subjective opinion of poster.
New Reviewer

When we left our car the first thing we tell them is that the car pull to the right and vi rate

They get pay and we pay the deductible so we can get the car we was no more days for the rental they only look at the paint the driver door was supposed to be change we was no so much of the makeup our more important was to fix the pulling and vibrate then they charge the Ins for the same tires the car have and buy bad tires and charge for the good tires they trick me to sign the check when I pay the deductible we have been asking finally they said the car is pulling then the Ins wawant to take the car to the

User's recommendation: Do not use Gerber Glass And Collision my car still pulling and shaking.

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ID
#2846745 Review #2846745 is a subjective opinion of poster.
Loss
$5500
Preferred solution
Full refund
New Reviewer

Inform people about the Gerber way to WOW the customer

Gerber is not to be trusted, trust me. They treat their employees just as bad as their customers. This is a Canadian company who attempts to bully the customers, parts vendors, paint suppliers, and employees. I, a former employee have sued them over my wages, won, and they still haven't paid. I saw them inflate estimates to pad their pockets, which cost the customer. in in the

User's recommendation: Do not go there but for an estimate.

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ID
#2731775 Review #2731775 is a subjective opinion of poster.
Loss
$5000
Preferred solution
my money
New Reviewer

Service

Have been waiting for over a month for Gerber to get a part that is needed to fix our car. Does Gerber not have an expedite dept. that could get this part immediately or is there no regard for the customer needs?
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1 comment
#2068597

Unfortunately, due to everything going with the pandemic and storms...etc. no one is able to get the necessary parts needed and the parts they are able to get, insurance adjustors are dictating the price they are willing to pay for said parts and repairs. .

ID
#2621919 Review #2621919 is a subjective opinion of poster.
Service
Gerber Collision And Glass Car Part Installation
Preferred solution
Deliver product or service ordered

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New Reviewer

KEPT MY CAR OVER A MONTH FOR MINOR SCRATCH

Update by user Apr 08, 2021

They still have my car and it is going on two months for a minor repair. Time is ridiculous.

Original review posted by user Apr 08, 2021
I WAS ORIGINALLY TOLD IT WOULD TAKE 4 DAYS TO REPAIR A MINOR SCRATCH ON MY CAR. THEY HAVE HAD IT OVER A MONTH AND IT STILL IS NOT REPAIRED.

User's recommendation: DON'T TAKE YOUR CAR TO GERBER COLLISION.

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ID
#2494307 Review #2494307 is a subjective opinion of poster.
Cons
  • Going on two months to fix minor repair
Preferred solution
Deliver product or service ordered

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New Reviewer

TIME MY CAR WAS KEPT

MY CAR WAS TAKEN IN FOR A MINOR SCRATCH AND AFTER KEEPING MY CAR OVER A MONTH IT STILL IS NOT REPAIRED.

User's recommendation: DON'T TAKE YOUR CAR TO GERBER COLLISION/ALEXANDRIA, LA.

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ID
#2494302 Review #2494302 is a subjective opinion of poster.
Location
Alexandria, Louisiana

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New Reviewer

CUSTOMER AT GERBER

HAD A SCRATCH ABOUT 12 TO 14 INCHES LONG ON REAR PANEL OF CAR. SO FAR THEY HAVE HAD IT A MONTH AND STILL DO NOT HAVE IT FIXED. PLENTY EXCUSES. NO RESULTS.

User's recommendation: READ REVIEWS BEFORE YOU TAKE YOUR VEHICLE THERE.

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1 comment
#2007970

How many times are you going to retype this drivel?

ID
#2491051 Review #2491051 is a subjective opinion of poster.
Service
Gerber Collision And Glass Repair
Cons
  • Kept vehicle a month for minor repair
Preferred solution
Deliver product or service ordered
New Reviewer

Did Great on Two Different Jobs! Trust Earned!!!

I purchased a 2015 Black on Black in Black BMW 528i, and I LOVE this car! The problem was that the dealer, BMW of Shererville IN (Avoid them like the PLAGUE!), sold the car with a cracked back bumper in two places that was not really visible at the time of purchase, and it was dusk and raining when I took possession of the car. This dealer gave me the runaround for a couple weeks. They did fix the crack -- or they replaced the bumper -- but whatever they did, the bumper was faded, with cloudy spots on the right side. I found they never painted the bumper, which was all I wanted so that it would match the rest of the car, which looks great. In other words, they left me with a great looking car that had an eyesore for a back bumper. They wasted two more weeks of my time, telling me they'd paint it, because "it has to be done by a BMW-certified body shop", only to return it improved but still not right. I asked if the bumper had been painted. I was told it had not; just "buffed out really good." I was done with them. I remembered Gerber had done an excellent job with my previous vehicle, a Nissan Altima, after someone in a grocery store parking lot bumped the back left of that car. So, I took my BMW to them, they checked it out, gave me an estimate, and assured me it would look great. It did! Just like it was never hit! Back to my BMW. Same deal when I brought it in. They said they could do the job, told me how long it would take, and they finished the work April 30th, about 3 months ago, finishing a day sooner than promised. They were right. The bumper looked great! Perfectly matches the rest of the car. As instructed, I didn't wash the bumper for 30 days, and I won't wax it for another couple weeks, around Aug. 1, as I am to wait 90 days to apply any wax. Before writing a review, I wanted to wait for that amount of time so that I could give a complete and meaningful review. The bumper looks as great as it did when I picked up the car in April. I am VERY pleased with the job Gerber did. Any body and glass work I need in the future will be done by Gerber, because not only do they do great work, they have earned my trust, which is crucial for me when doing business with anyone. If you want your body and glass repair work done right, take your car to Gerber Collision and Glass without hesitation. You'll be glad you did!
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1 comment
#2007971

That's what you get for not knowing what you are looking at. "As is" means as is.

ID
#1589787 Review #1589787 is a subjective opinion of poster.
Location
Matteson, Illinois
Reason of review
Good quality
New Reviewer

Very positive experience there...

Gerber Collision And Glass - Very positive experience there...
Was hit by a lunatic having a road rage tantrum. He was driving over the speed limit and way too close to me. When I had to slow down because of the flow of morning traffic, instead of ramming into me, he pit maneuvered me and rendered my car out of control. The back panel of my Honda Civic separated from the bumper and the teeth that holds those parts in place were broken off. It was explained to me what had to be done and then he was going to write up the estimate for the repair work needed. I was expecting just the estimate and then having to bring the car in again for the work to be completed. The estimater at the time was Tommy Stokes. He told me it would take him about twenty minutes to write it up. When he came back, the work had been done and the estimate handed to me. Tommy explained a lot of very useful things about the year, make and model of my car and some general things about 2nd extended warranties which I knew nothing about. He suggested I look into one for my Honda since my original would be up in one year and the parts and labor are so expensive on these cars. Since I expect to be keeping the car for another ten years, I've decided to take his advice and go for the extended/extended warranty. As a final and very kind gesture he suggested that I use the money (that the insurance company would be reimbursing me) and put it toward the next warranty, because he would not be charging me for the work that had just been done. I had been told that this facility "rocks" but my own experience bears this out. Not just because I was not charged for the repair, but because I had been treated with respect and like I had a brain, and because I was now armed with a heck of a lot of new knowledge that would serve me well in the future. So grateful !
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ID
#1562476 Review #1562476 is a subjective opinion of poster.

Run far away

Sorry to have to take 5 stars away but I took my car back for a second accident thinking I liked their work...nope...avoid at all costs...they fixed it, then it had a noise they investigated for a week...told me they have been doing this forever and can't figure it out and for me to take to dealer and they would pay...well I take to dealer and now they are saying they won't pay. Ridiculous as my insurance company would reimburse them for keeping their word and standing behind their supposed "lifetime warranty"....joke....stay away. Really *** company and will never trust them again. Negative 10 stars. At the end of the day Hyundai figured it out within 6 hours. Let me also add I've been with out a car for 2 months now and insurance stated gerber should provide a loner and I was never offered one
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1 comment
#2041739

Th at's the Gerber way to WOW the customer. Gerber is a crooked Canadian company.

They price gauge to increase their profits for work not performed, Trust me I worked for them for about 6 weeks. they wouldn't pay me what we agreed to, I sued them, won, they still haven't paid.

ID
#1521549 Review #1521549 is a subjective opinion of poster.
Location
Indianapolis, Indiana
Reason of review
Bad quality
New Reviewer

Do NOT trust them!

Gerber Collision And Glass - Do NOT trust them!
Gerber Collision And Glass - Do NOT trust them!
Gerber Collision And Glass - Do NOT trust them!
The rear end damage wasn't bad at all! One bent bracket under the body panel, and a DING on the corner (I have pictures). They're not going to total it, they are, they aren't, they are, we're told over weeks and weeks of "finding" more and more (?) damage. The low mileage Saturn Ion (Red Line (!!) clone), with the huge spoiler, and clam-shell doors, out of production for a decade, must have been too much to resist (for salvage). I could have fixed this, easily, myself. We told them we wanted to buy the totaled vehicle, and how, 30 years ago, we "lost" a vehicle because of towing company storage fees. Two employees piped up, "we don't charge storage fees like the towing co.s do!". Days after letting the car go, we get a bill for storage!!! I, now, hear they're high priced...and don't wonder why!
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1 comment
#2007972

Moron. Insurance companies decide total or not.

It's not the shop.

Facilities are at the mercy of the insurance companies. Learn some basic facts before blasting your butt.

ID
#1481695 Review #1481695 is a subjective opinion of poster.
Location
Mount Laurel, New Jersey
Cons
  • Losing a vehicle with years left in it
Reason of review
5+ weeks, no car...no communication..."testy" attitudes... fake charges!
Loss
$3700
New Reviewer
Do not have any body work done at Gerber Collision in Monroe, NC! You will have to pay again to have it done right by someone else who knows what they are doing! I despise long, wordy reviews. I rarely even write reviews. But, in order for those of you concerned enough...
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1 comment
#2041744

I've seen the same thing here in Columbia, SC. I worked their for those bullies for six weeks.

Chris Ray is a lying *** They did the same thing to this black customer who's car was fixed between the aquisition, it's like they're programmed with the through off of responsibility. They lie and price gauge which cost the customer. Instead of replacing parts they will fix a dented area and charge the customer for a new part and the labor to install which equates to hundreds or thousands more padding their pockets and in the end it cost is put on the customers premium.

We had one of their crooks from Monroe come down and even he exposed their ways in the morning meeting just like Chris Ray. They need to be exposed nationally because they are trying to monopolize the market, killing off small businesses and doing bad work and service.

ID
#1440113 Review #1440113 is a subjective opinion of poster.
Location
Monroe, North Carolina
Service
Gerber Collision And Glass Repair
Cons
  • Very poor workmanship and customer service
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
New Reviewer

Gerber Collision And Glass - Truck Repair Review from Livonia, Michigan

Horrible customer service. Has had my truck since June 20, 2016. They did body work first and fail to check engine when I told them it had a noise after the accident. Now supposedly I need a new motor my frustration is that all this information should have been on orginal quote so my insurance is aware that we have to have a new motor. On top of all the body work. So they have a chance to total the car instead of paying for the body repair than finding out motor is bad now and needs to be repaired because you failed to address it. I firmly believe that my insurance company would of totalled the vehicle if they where aware of the motor as well as all the body repair. Now it seems like I can't get any answers seems to me Jeremy dropped the ball on the over all estimate for my insurance company. Now it seems kinda weird he no longer works there. Truck is still at shop.
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ID
#910986 Review #910986 is a subjective opinion of poster.
Location
Livonia, Michigan
Service
Gerber Collision And Glass Truck Repair
Reason of review
Bad quality

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