Gerber Collision And Glass

People don't take your cars nor trucks there. Their crooks an not fair,They know my car wasn't fixed right

The body shop repairman said he buffed out the scratches, but shop manager told me they painted it. They charged my insurance company for all kinds of stuff they didn't do.

Oh and when I didn't on Friday they reworked the bill. Also I thought the repairman was going to swing on me right in front of the boss and adjuster. What a *** show.

I would stay away from this shop at all costs. And to top it off truck isn't done.

So, I got hit by a hit and run driver, who was eventually caught and is being prosecuted.

Gerber decided they would estimate repairs of a fender, door, and wheel at over $6k, on a 2009 Silverado Z-71.

Their estimator supposedly uses "industry standard" software to do his estimations. Insurance adjuster was first to call BS, as some of the charges ($133 for a Z-71 decal, not associated with the accident, $148 for a "Silverado" nameplate.

Both of which are $15 FROM CHEVY) were ludicrous. Adjuster notified me that their estimate would mean a total loss of the truck, but not to worry, because Gerber wanted to buy it for parts. Ah, ding ding!

Adjuster notified me to take it elsewhere. So, I am.

The general manager of the Gerber shop then tries to tell me how unethical other body shops are, especially if they aren't using the software they use, as it's "widely accepted" as perfect. Perfect garbage, maybe, as they list replacing the fender (12 bolts, 1.5 hours off, 1.5 hours on for a total of 3 hours) at 29.2 hours, $55 an hour. The fender? A junkyard pull they are listing as a "new-CAPA certified fender from LKQ "(a widely known u-pull salvage company).

They're buying a fender from another wreck for $155 and charging $400 as a CAPA certified new part. Shady doesn't begin to describe it. Unethical and immoral for sure. I won't even get into the rest of the "estimate" because I don't have the time or energy.

Just suffice to say their attempting to estimate a total loss, and then buy my truck from the insurance company for cheap parts is a HUGE conflict of interest. I'm contacting our state's attorney.

Clayton NC location. I worked with my insurance company to ensure that they would cover a full replacement quarter panel instead of opting for a bang out repair.

My insurance agent conferenced Gerber into the call to bring them up to speed on this aspect. Gerber was resistant to providing our insurance company an estimate for a replacement instead of a bang out. We followed up a few days later and Gerber tells us that they are no longer willing to do the repair.

Be your own judge but that struck me as smelling fishy. Buyer beware.

We have been trying to get our car fixed since April 22 as we were rear ended. We have scheduled at least 3 separate appointments and all have been cancelled for no reason and money sent back to the insurance company without them even contacting us.

My husband has been down there and I have written reviews but we still can't get our car fixed. We had our last appointment scheduled for August 29 and now they say we didn't have an appointment and they are not accepting appointments until October!! This is ridiculous we have been back and forth with this company.

I'm not sure if the car guys have anything to do with it, but the lady in the office needs to be Fired!! She has been nothing but a pain in the *** since this process started.

I think it was Monday the 26th last month sitting in the waiting room listening to one of the lady Alexis siting by the window on the phone with her boyfriend the language she was using was unprofessional !! The language she was using !!

The phone were ringing and she was just putting everyone on hold Unprofessional ,, then Shelly in the background stated that she would slap one of her employees !! Sad !!

Gerber in Saint Augustine repaired rear end collision damage to my car. They painted/clear coated the spoiler with the repair work.

The spoiler was not up to standards, but I decided to accept it anyway. Almost two years later the clear coat is failing on the spoiler.

Gerber refuse to honor the warranty because they said that part of the work wasn't explicitly listed on their paperwork. Currently, I am waiting for a response from the main office.

Deer crashed into side of vehicle. Filled the vehicle with gasoline (I used a gas card, so I have a receipt) and dropped it off.

Didn't get vehicle back for 30 days. Ran out of insurance allowance on rental car. When I got the car back, the tank had less than 1/2 tank yet Gerber marked they had only put a mile on the odometer. While I waited for a bus in the rain, someone was putting about 160 miles on my car.

The workmanship is horrible.

Some of the damage was never repaired, things don't align and my driver window which once lowered and raised with just a touch no longer works that way. If you have to use this place, take a pic of your odometer and gas gauge and carry an umbrella because you will be walking or riding a bus

I had the worst experience at Gerber Auto in Oshkosh Wisconsin. I was told my car would be done in 13-15 days and it took 31 days and this was not because they were waiting on parts they neglected to start working on my vehicle when the parts arrived.

They kept giving me excuse after excuse event stating the technician working in my vehicle had a lot of funerals to go to in last last few weeks. They only started work on my vehicle when I went into the shop and wanted to look at their work. Then it was a miracle what they told me was the quarter panel takes a long time.

But after my visit on a Thursday they had everything on by that following Monday.

The work they did was great but I could have done with the truth. I also now have to take it back in as a part on the door is broken on the inside.

They get pay and we pay the deductible so we can get the car we was no more days for the rental they only look at the paint the driver door was supposed to be change we was no so much of the makeup our more important was to fix the pulling and vibrate then they charge the Ins for the same tires the car have and buy bad tires and charge for the good tires they trick me to sign the check when I pay the deductible we have been asking finally they said the car is pulling then the Ins

wawant to take the car to the

Gerber is not to be trusted, trust me. They treat their employees just as bad as their customers.

This is a Canadian company who attempts to bully the customers, parts vendors, paint suppliers, and employees. I, a former employee have sued them over my wages, won, and they still haven't paid.

I saw them inflate estimates to pad their pockets, which cost the customer. in in the

Have been waiting for over a month for Gerber to get a part that is needed to fix our car. Does Gerber not have an expedite dept. that could get this part immediately or is there no regard for the customer needs?

HAD A SCRATCH ABOUT 12 TO 14 INCHES LONG ON REAR PANEL OF CAR. SO FAR THEY HAVE HAD IT A MONTH AND STILL DO NOT HAVE IT FIXED.

PLENTY EXCUSES. NO RESULTS.

I WAS ORIGINALLY TOLD IT WOULD TAKE 4 DAYS TO REPAIR A MINOR SCRATCH ON MY CAR. THEY HAVE HAD IT OVER A MONTH AND IT STILL IS NOT REPAIRED.