Do not have any body work done at Gerber Collision in Monroe, NC! You will have to pay again to have it done right by someone else who knows what they are doing!
I despise long, wordy reviews. I rarely even write reviews. But, in order for those of you concerned enough to want to know if this company is worth dealing with, I present the entire story for you here.
I own a Jeep Commander and I was involved in a minor fender bender in August of 2018. I decided to have the repairs done at Gerber Collision in Monroe since I have had work done there before the shop was sold to Gerber. They did get the work done in a timely manner albeit a few days later than was originally scheduled and the workmanship appeared to be good when I picked up the car. However, 4 months later, I notice a very large section ( Approximately 8” X 8”) of paint peeling off of the front bumper in sheets!
I took the vehicle back to them since the work is “supposedly” guaranteed. When I spoke to the young lady at the front desk, she immediately pulled the paper work and sheepishly said: “ Oh! This was done by Larry. He no longer works here.” I got the impression that this “Larry” guy had been a problem for the company. She looked at the bumper and then went inside to get one of the assistant managers to take a look. When entering his office, she again said to the manager: “This was done by Larry.” To which the assistant manager said: “oooh” confirming the original sentiment expressed by the young lady at the front desk.
The assistant manager then came out to look at the paint peeling from the bumper. He looked for several minutes, stood up, looked around and said: “This bumper has been hit”. He pointed to an area at the far side of the peeling paint, that, if someone completely ignorant of paint damage were to look at, might appear as minute scuff marks on the paint, not scratched, just very slight creases, but in reality, these were not scuff marks but folds in the peeling paint itself from blowing in the wind! He also pointed out a tiny surface gouge in the surface of the plastic of the bumper. I told him that that was probably done before the paint work was done. The bumper has never been hit or scuffed. When the mechanics are working on pieces such as this they are not always very gentle when moving the parts around. I know, I’ve worked in many different body shops over the years! It was totally obvious that the piece has not been prepared properly before the paint was applied.
He then said that he would have the manager give ma a call as he was not working that day. Several days go by and I hear nothing from them. So, I drive to their office and speak to the manager. The Manager, Kyle, pulled up the notes taken by his assistants from my previous visit and came out to take a look. He did basically the very same thing that his assistant manager had done and told me verbatim exactly what I was told previously. I began to explain to him of my many years in the paint and body industry in the hopes that he would realize that he was not dealing with a typical ignorant “general” customer. To no avail. Instead, he went into the office and found a dry rag with which to wipe away the water droplets ( it was raining) to try and find other damage that he could blame on me and the failure of his work. He found none. He continued to raise arguments regarding heat from being hit as the cause of the peeling paint. He danced around every conceivable excuse and argument that he could come up with. To the point where it became laughable to hear him! He absolutely refused to accept the argument that I was presenting regarding insufficient prep work. He had absolutely no concern for the value of customer service. Rather, his only objective was to defend himself in order to get out of taking care of his responsibility. And, unfortunately, that is exactly what he did. He flat out refused to acknowledge that there might just possibly be a bit of legitimacy to my argument and told me to take it up with my insurance company and walked away.
So, there you have it. Word of warning: If you want a good job done on your car, keep it far, far away from Gerber Collision in Monroe, NC.
Product or Service Mentioned:
Gerber Collision And Glass Repair.
Reason of review: Bad quality.
Preferred solution: Let the company propose a solution.
I didn't like:
Very poor workmanship and customer service.