Gerber Collision And Glass
Gerber Collision And Glass Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Gerber Collision And Glass has 1.8 star rating based on 15 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Chris p agent at il call center very professional and helpful, Glass america call center based in illinois very professional, Timely service.
Cons: Customer service or product quality, Going on two months to fix minor repair, Kept vehicle a month for minor repair.Recent recommendations regarding this business are as follows: "Take your repairs elsewhere", "seek out another option", "Go anywhere else even to another state if you have to!", "Never", "Avoid".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Gerber Collision And Glass has 1.8 star rating based on 15 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Chris p agent at il call center very professional and helpful, Glass america call center based in illinois very professional, Timely service.
Cons: Customer service or product quality, Going on two months to fix minor repair, Kept vehicle a month for minor repair.Recent recommendations regarding this business are as follows: "Take your repairs elsewhere", "seek out another option", "Go anywhere else even to another state if you have to!", "Never", "Avoid".
Most users ask Gerber Collision And Glass for the delivery of goods as a solution to their issues.
Consumers are not pleased with Discounts and Special Offers and Diversity of Products or Services. The price level of this organization is high according to consumer reviews.
Media from reviews
Thieves and cheats.
User's recommendation: Take your repairs elsewhere
Share experience
User's recommendation: seek out another option
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Verified Reviewer | Clayton, North CarolinaPoor customer service
Preferred solution: We don't need an apology and we don't even want to go there ever again, but something needs to be done about this company a retraining or firing or something.
User's recommendation: Go anywhere else even to another state if you have to!
Complaint on employee
Preferred solution: Something needs to be done with your employees !! Customer service sucked with those two !!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Saint Augustine, FloridaGerber not honoring their warranty
- Timely service
- Not honoring the warranty for their work
Preferred solution: Repair the paint and clear coat on the spoiler of my car. Gerber clear coated and/or painted it while repairing my car. Gerber didn't explicitly list it on the Final Bill so they won't honor the warranty. Please stand by your work. RO Number: 2310416932
User's recommendation: Never
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Cleveland, OhioPoor workmanship and Use of Vehicle Without Permission
A deer hit the side of my vehicle. Insurance company offered Gerber as an approved vendor.
I filled the tank of the vehicle with gas and dropped the vehicle off at Gerber (I used a gas card so I have a receipt). Didn't get the vehicle back for 30 days. Some damage was not repaired, things were not aligned, driver window used to raise and lower with a touch but no longer does.When I got the vehicle back, it had less than 1/2 tank.
Gerber claims they only put a mile on the car. So either the gasoline evaporated mysteriously or someone was using my vehicle while I was standing in the rain waiting for a bus!
Preferred solution: I want to save another consumer from this place. Your insurance company will not advocate for you. I have State Farm and they basically brushed off my complaints.
User's recommendation: Avoid
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Cleveland, OhioPoor workmanship and use of vehicle without permission
Preferred solution: I just want to make sure no one else takes their vehicle to this place. Your insurance company will not advocate for you. Whatever happens, you are stuck with it.
User's recommendation: Avoid
Worse service
User's recommendation: Go somewhere else
When we left our car the first thing we tell them is that the car pull to the right and vi rate
Preferred solution: Full refund
User's recommendation: Do not use Gerber Glass And Collision my car still pulling and shaking
Inform people about the Gerber way to WOW the customer
Preferred solution: my money
User's recommendation: Do not go there but for an estimate
Service
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCUSTOMER AT GERBER
- Kept vehicle a month for minor repair
Preferred solution: Deliver product or service ordered
User's recommendation: READ REVIEWS BEFORE YOU TAKE YOUR VEHICLE THERE
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerKEPT MY CAR OVER A MONTH FOR MINOR SCRATCH
They still have my car and it is going on two months for a minor repair. Time is ridiculous.
- Going on two months to fix minor repair
Preferred solution: Deliver product or service ordered
User's recommendation: DON'T TAKE YOUR CAR TO GERBER COLLISION
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Alexandria, LouisianaTIME MY CAR WAS KEPT
User's recommendation: DON'T TAKE YOUR CAR TO GERBER COLLISION/ALEXANDRIA, LA
Very positive experience there...
Did Great on Two Different Jobs! Trust Earned!!!
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Stay away from the Lombard, Il. location.They are liars, and cheats.
They had me bring in my car for a new rear bumper (plastic) on Jan. 3rd ans said they would have my car ready in 2 weeks. My insurance allows me thirty days for a loner (no problem). 3 weeks later i called about my car and they had not even started on it (the usual BS about the delays) but the car would be ready the following Thursday which was OK.
When Thursday rolled around they had not even started on the car and my time was up on the rental. I explained the rental problem and i needed a car and asked if they would supply a loaner which they couldn't. I talked to the branch manager and expressed my displeasure and he agreed to pay for the additional 4 days of the rental. He contacted the car rental agent and told them to bill Gerber for the overage.
When the car rental agent called them several days later they claimed they were not going to pay (needless to say this was after i paid the deductible) The rental company was forced to chage the overage to my credit card. I then called Gerber back and they then said they would either pay me direct or pay the rental company. Well neither of us has received the payment and now they wont take my calls. The worst part of this was they ESTIMATED the damage at $2800.00 and when all was said and done received a total of $4500..00 what a joke .
They have not heard the last from me. STAY AWAY FROM THEM.